Rafflebox Tech Update
Making sure you get your ticket confirmation! 🎟️
If you’ve supported a local charity, non-profit or sports group on the Rafflebox platform before, you know the entire process is virtual — the transaction, email confirmation, and ticket numbers. Once a transaction is processed, ticket purchasers can expect to receive an email confirmation with their ticket numbers via the email address provided during check out.
Occasionally, this causes some difficulties for ticket purchasers because:
➡️ There is a typo in the email address provided during check out
➡️ The confirmation email ends up in your junk mail unread
➡️ Your email provider prevents the email from making it to your mailbox
We are excited to offer another way for ticket purchasers to access their tickets!
Ticket purchasers will continue to receive an email confirmation that includes their ticket numbers; however, we encourage supporters to download their tickets via the new button on the confirmation page.